QUARANTINE RULES AND COVID Faq's

QUARANTINE RULES AND COVID FAQ'S

1. Is there a COVID-19 testing facility available at the Mumbai Airport for All Domestic Arriving and Departing Passengers? Yes, there is a Covid-19 (RT-PCR) testing facility available for All Domestic Arriving and Departing Passengers at Level 10 - Departures Area. Below are the details: 

• Test results will take up to 24-48 hours for arriving passengers and 8-10 hours for departing passengers and will be sent via email
• Valid ID proof such as Aadhar Card and Passport is a must
• Amount charged for the test is Rs. 850 (as per the rate fixed by the government)
• Payment via cash and digital mode available
• Passengers who test negative will be allowed to continue their journey
• Passengers who test positive will be sent for institutional quarantine in Mumbai

2. Is there a COVID-19 testing facility available at the Mumbai Airport for All International Arriving Passengers? Yes, now All International Arriving Passengers can get their RT - PCR test for Covid -19 done at T2 Arrivals Lounge Area. Below are the details:

• Test results will take up to 8-10 hours and will be sent via email
• Valid ID proof such as Aadhar Card and Passport is a must
• Amount charged for the test is Rs 850 (as per the rate fixed by the government)
• Payment via cash and digital mode available
• Passengers who test negative will be allowed to continue their journey
• Passengers who test positive will be sent for institutional quarantine in Mumbai

3. What are the quarantine rules in Mumbai for passengers arriving at Mumbai Airport on Vande Bharat mission flights/repatriation flights? As per the guidelines issued by Ministry of Health and Family Welfare, all passengers are subject to mandatory quarantine for 14 days i.e. 7 days paid institutional quarantine at their own cost, followed by 7 days isolation at home with self-monitoring of health. Further, Air Suvidha Self Reporting Form needs to be mandatorily filled by all passengers arriving from abroad irrespective of their airport of arrival in India. Accordingly, all International arriving passengers should submit Air Suvidha Self Reporting Form on the Air Suvidha online portal (hosted on www.newdelhiairport.in), at least 72 hours before the scheduled travel. As per the requirement of the state, passengers are requested to carry the copy of the undertaking form (Download here) which needs to be presented upon arrival to MCGM officers. This print should be carried by the passengers along with Air Suvidha and exemption certificate.

4. What are the travel guidelines for passengers arriving on domestic sector flights? 
As per the guidelines issued by the Government, asymptomatic passengers arriving on domestic flights require to undergo 14 (fourteen) days of home quarantine. If it is a returning/onward journey within 7 days then no quarantine. Passengers need to show their return/ onward ticket during the thermal screening process. For updated information on quarantine rules for domestic flights, please visit https://www.civilaviation.gov.in/en/covid-19

Important Note:
All domestic passengers arriving from Delhi, Rajasthan, Gujarat and Goa shall carry RT-PCR negative test report with them before boarding and show it to the teams at the Mumbai airport. Passengers not having the RT-PCR test reports shall compulsorily undergo RT-PCR test at the Mumbai airport, at their own cost. Only after undertaking the test, the passengers will be allowed to enter the city. Click here to know more

5. Is it possible for International arriving passengers to apply for exemptions from institutional quarantine? 
Travelers may seek exemption from institutional quarantine by applying on Air Suvidha online portal and by submitting a negative RT-PCR test report on arrival. This test should have been conducted within 72 hours prior to undertaking the journey. An authentic test report should be uploaded on the Air Suvidha online portal for consideration. Also, based on the submission of information on the Air Suvidha online portal, passengers with special cases of human distress such as pregnancy, death in family, serious illness and parent(s) with children of the age of 10 years or below, may be permitted for home quarantine for 14 days. Please visit guidelines issued by Ministry of Health and Family Welfare for detailed information. As per the requirement of the state, passengers are requested to carry the copy of the undertaking form (Download here) which needs to be presented upon arrival to MCGM officers. This print should be carried by the passengers along with Air Suvidha and exemption certificate.
Disclaimer: As per the circular no MGC/A/5263 issued by the Municipal Corporation of Greater Mumbai, this exemption is not applicable to Passengers arriving from UK, Middle East, South Africa and Europe.

6. What are the road transport options available for passengers arriving on Vande Bharat mission flights? 
Passengers arriving on Vande Bharat can avail car rental services and state-operated bus transport. The service can only be booked on arrival post completion of MCGM related formalities. The details of authorized car rental operators are provided below:
NIK N AMI TRAVELS

7. Can International arriving passengers use their vehicle for travelling within/outside the state of Maharashtra? 
Passenger can travel in their vehicle provided they have an e-pass, which you can apply here, https://covid19.mhpolice.in/. We also have a ground transport vehicle from authorized service providers offering services at the airport.

8. What are the options available for hotel stay under institutional quarantine? MCGM has designated hotel where quarantine facility is provided for passengers arriving on international flights. Based on the availability of hotel rooms, the list of authorised hotels is maintained with MCGM authorities and passengers may choose any hotel as per their budget and convenience.

9. Can I avail porter services on arrival? 
Pranaam provides Skycap Services, a paid porter services for passengers who need help with the check-in baggage upon arrival on a domestic flight at Mumbai Airport. Passengers can book Skycap Services on https://Pranaam.csia.in for availing assistance from check-in baggage collection/Baggage Carousel till car parking/taxi pick-up zone.

10. Are passengers allowed to board domestic flights after arriving from international destinations on Vande Bharat mission /repatriation flights? 
Only those International arriving passengers who have received prior permission for exemption from Institutional quarantine through Air Suvidha online portal, will be allowed to board domestic flights. For more details on Repatriation and Air Bubble Flights (Ministry of Civil Aviation, Government of India) visit https://www.civilaviation.gov.in/

11. Can passengers avail Pranaam services at Mumbai Airport? 
Pranaam Services refer to paid meet and assist service at Mumbai Airport. The services are operational and can be availed by all passengers with prior booking on arrival and departure. It helps its guests with airport and airline procedures and ensures a smooth and hassle-free transit for all guests with warmth and care. Services are available for booking on www.pranaam.csia.in

12. Is it mandatory to have Aarogya Setu app? 
Aarogya Setu app is a tracking app. It is designed to track users that may have the coronavirus infection thereby enabling its registered users to be notified, traced and suitably supported. It also functions as an indicator of whether or not a user has been infected or likely to be infected. It is not mandatory but highly recommended/advisable for everyone including personnel working at the airport and passengers, to have the Aarogya Setu app installed on their mobile before entering the airport premises.

13. Is it safe to travel if the status on Aarogya Setu app shows red? 
Passengers with Red display on Aarogya Setu app are advised not to travel and to maintain complete isolation to mitigating any possibility of spread of COVID-19. Please also note that Passengers with Red display on Aarogya Setu app will not be allowed to enter the airport terminal premises. However, the Passengers with Green display will be allowed to enter the terminal building post successful completion of the entry process along with thermal scanning. To download the app, refer link https://web.Swaraksha.gov.in/in

14. When will the International Commercial Flight operations resume at Mumbai Airport? 
As per the latest directive from the Government of India, International flight operations are suspended until 23:59hrs IST of 31st January, 2021. Air Bubble & Vande Bharat flights will continue to operate as per schedule. This directive does not apply to international all cargo operations and flights specifically approved by DGCA.

15. What documents are to be carried for International Arriving passengers at the airport? 
As per the requirement of the state, passengers are requested to carry the copy of the undertaking form (Download here)which needs to be presented upon arrival to MCGM officers. This print should be carried by the passengers along with Air Suvidha and exemption certificate.
For residents of Maharashtra who are availing the testing facility at the airport are requested to fill the respective undertaking form (Download here).

16. Where can I know more on the travel eligibility for the Air Transport Bubble arrangements? 
The arrangement with each air bubble agreement is different. To know more about the eligibility, we suggest you check with the concerned airlines or visit https://www.civilaviation.gov.in/en/about-air-transport-bubbles the Ministry of Civil Aviation website to get more information.

17. Is RT-PCR test mandatory? 
RT-PCR test is mandatory for passengers who are seeking an exemption from Institutional quarantine. For applying for an exemption you have to visit Air Suvidha portal.

18. RT-PCR test results take more than 24 hours, then how one can do the test within 72 hours of flight and upload on portal at least 72 hours prior the flight? 
Sample for COVID-19 test have to be taken within 72 hours of boarding. If the final report is not available 72 hours prior the flight, passengers shall carry the report and can show it on arrival at the airport. Also, such passengers can apply for exemption online & upload proof of test mentioning that they are waiting for result to arrive.



19. What are the guidelines on RT PCR test for international travel into India? The test should have been conducted within 72 hours prior to undertaking the journey. The exemption form can be filled post going for the test up to 72 hours before departure. In case the report is not available in time, the form can be filled with proof of test and on arrival, passengers are expected to show a covid negative certificate along with exemption approval. Passengers with covid negative certificate can travel in public transport including domestic flights to reach their final destinations.


20. If I have an approved exemption from institutional quarantine can I take a connecting domestic flights? 
As per current government guidelines passengers exempted from institutional quarantine can travel by surface using personal mode of transport. Public transport including domestic flights are not allowed till 14 days of quarantine period is complete. Passengers with RT PCR negative certificate are allowed to take domestic connections.

Important Note:
All domestic passengers arriving from Delhi, Rajasthan, Gujarat and Goa shall carry RT-PCR negative test report with them before boarding and show it to the teams at the Mumbai airport. Passengers not having the RT-PCR test reports shall compulsorily undergo RT-PCR test at the Mumbai airport, at their own cost. Only after undertaking the test, the passengers will be allowed to enter the city. Click here to know more

21. What are the exemption categories? 
1.Pregnant women
2.Suffered a death in the family
3.Suffering from serious illness (Description to be provided)
4.Parents accompanied by children below 10 years
​5.Covid-19 negative certificate (attach RT PCR test only).